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SHIPPING POLICY

 Shipping costs vary based on the weight and destination of the package according to Delivery company rates. Returns within Latvia are always free. 

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 For express delivery, DESIGNERS 5© offers a courier delivery option within the Baltic region, Poland, Finland, and Sweden only. 

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 Deliveries are made to the address specified on the order form, which must be in a country where delivery is possible. 

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 Estimated delivery times vary from 2 to 15 working days depending on the destination of the order. The delivery dates are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes. 

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 Delivery is subject to the following conditions: 

  •  We deliver from Monday to Friday. 

  •  We aim to dispatch all orders within 3 working days after your order. 

  •  We will attempt to deliver your package at least twice to the specified address. We reserve the right to cancel your purchase if no one signs for the package. 

  •  You are responsible for the package once delivery has been completed. 

  •  You must inspect the products within a reasonable timeframe after receipt and accept the product unless you notify us within 14 days of receiving it that the items are refused. 

 

Delivery times are provided for reference only. 

 

If your package is delivered by Post and arrives open and/or damaged, we advise you to refuse it. 

 

If you choose to accept the package, you must: 

  •  Write detailed, handwritten notes on the observed issue. 

 If you refuse the package, in addition to the handwritten notes, you must: 

  •  Ask the carrier to return the package to us. 

  •  Obtain a formal report of the refusal and keep a copy. 

 For other carriers, regardless of whether you accept the package, for any package that arrives open and/or damaged, you must: 

  •  Write detailed, handwritten notes on the delivery slip. 

  •  Notify us and the carrier in writing within 3 business days of delivery. 

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RETURN & EXCHANGE POLICY

Products purchased online from DESIGNERS 5© can be returned for a refund within 14 days of delivery, as long as they are unused and in their original packaging.

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Personalized products (e.g., monogrammed initials, product modifications, special orders) cannot be returned or exchanged.

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If the 14-day period expires on a weekend or public holiday, it is extended to the next business day.

To facilitate the return process, we encourage you to notify our customer service in advance via email.

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Return procedure:

  1. Retrieve your order or invoice number.

  2. Contact our customer service at designers5studio@gmail.com .

  3. Place the products in their original box, package them securely, and clearly label the return package with the Return Number provided.

  4. Print the Return label we send you and drop off the package at your nearest post office.

 

Please Note: If you choose to return your package, you will need to compensate for the delivery costs incurred.

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We do not accept C.O.D. (Cash on Delivery) returns.

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Return Address:
DESIGNERS 5
Tērbatas iela 85-1
LV-1001 Riga, Latvia

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Refunds will be issued to the original payment method once the return has been received at our distribution center. Expect a refund within 10 days of receipt.

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For exchanges, please contact us via email.

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For any other questions, email us at: designers5studio@gmail.com 

SHIPPING & RETURNS

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